P.S.C. responds to call for better customer service
The Public Service Commission (P.S.C) responded to a call for improved customer service across the public sector with a training last week.
Held at the Samoa Shipping Services Conference Room at Savalalo, it was attended by twenty participants from various State-Owned Enterprises.
They learnt how to deliver effective and efficient frontline service for customers, frontline customer service reliability, consistency and high-performance standards, importance of effective communication in delivering exceptional customer service and being consistent.
The training was conducted by Principal Training and Development Consultants, Angela Palu-Phineas and Lenara Tuipola-Utuva.
The participants included frontline staff, office and administration officers and officers’ level who provided service for both internal and external customers, and an opportunity was given to the participants each day to share what they have learnt from the training.
They had positively reflected that the training has provided an opportunity for them to broaden their understanding, knowledge and skills on customer service and how to improve the serving of customers, and the training allowed them to learn new skills in performing their work effectively in their workplaces.
The training also helped them understand the importance of effective communication in delivering exceptional customer service and allowed discussions to share experiences in serving customers and enabled them to value their roles within their respective offices in achieving office strategic goals.
It also provided tools to manage customers complaints and challenging customers and the training enabled participants to create a network among themselves.
The participants reiterated that the new lessons learnt will be utilised in their line of work and will it will be shared to their work colleagues.
Mrs. Tuipoloa-Utuva congratulated the partcipants on behalf of the Assistant Chief Executive Officer (A.C.E.O) of the P.S.C Human Resource and Development Division during the certificate presentation.
She acknowledged their participation during the training and encouraged the participants to value the new learning and apply it where necessary.