Americans are Fee’d Up with ISPs.

By Associated Press 06 October 2021, 12:00AM

BELLEVUE, Wash.--(BUSINESS WIRE)--Oct 5, 2021--

Money doesn’t grow on trees, but for ISPs, it does grow from fees — to the tune of over $9 BILLION in BS monthly charges just last year alone. For reference, with $9 billion, you could buy a fleet of 20 747s. Or you could buy the Lakers AND the Clippers. And still afford to keep the stars around. $9 billion is A LOT of money. T-Mobile (NASDAQ: TMUS) today announced the Big Fee Deal (BFD) — giving Home Internet customers $10 off the old price, every month, to make up for all those fees created by the landline ISPs. Millions of Americans can now get T-Mobile Home Internet for just $50 a month. Flat. You know. The way it should be.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20211005005749/en/

Today, T-Mobile announced the Big Fee Deal — giving customers $10 off Home Internet, every month, to make up for the years customers have spent paying for BS ISP fees. (Graphic: Business Wire)

ISPs have been having their way for years, tacking on these bogus charges every month and getting away with it. There’s a fee for everything — equipment, installation (even SELF-installation!), overages, disconnecting early … hey, if you’re a Charter customer, you’ll even get a fee just to CONNECT to Wi-Fi! And most ISPs advertise their rates before adding in all that extra cost, leaving customers with monthly bill shock.

But don’t take our word for it. Here’s a cold, hard look at this fee mess, according to independent third-party, New America:

Average Installation
Fee

Average Self-
Installation Fee

Average
Activation
Fee

Average
Monthly
Modem Rental
Fee

Average
Monthly Wi-Fi
Router Rental
Fee

Average
Overage
Penalty Fee

Average
Disconnect
Fee

$70.38

$9.34

$26.35

$9.86

$6.13

$9.67/50GB

$195.84

These are just the fees! Fees on top of what customers are already paying for their monthly service. It’s just flat-out wrong.

Introducing the BFD

So, just like they did with wireless, T-Mobile is taking on the ISP industry to right wrongs on behalf of customers. Starting today, customers can get the Home Internet BFD – it’s $10 off the old monthly Home Internet price – so customers just pay $50 per month – period. The Un-carrier is making affordable, reliable home internet more accessible to millions of Americans, with no extra fees, no price hikes, no annual contracts, no BS.

“It’s almost hard to fathom that Americans paid ISPs over $9 billion in monthly fees in just one year,” said Dow Draper, Executive Vice President of Emerging Products at T-Mobile. “All that money is above and beyond what people already pay in service costs for something that’s never been more critical. It’s wrong, it’s unnecessary and we’re tackling it head on. Not only do we not charge ANY add-on fees, but we’re also making a change to our price, giving customers $10 off to make up for other ISPs’ long-held backwards practices. We’re bringing an affordable, reliable option to an industry in desperate need of change.”

For years, landline ISPs have jacked up prices due to limited access and lack of competition. Across the US, more than 42 million people do not have access to a single broadband internet provider. And more than 24 million only have access to one landline provider. This lack of access and choice has led to high prices, poor service, and the unhappiest customers in America. ISPs rank dead last in recent customer satisfaction scores from ACSI. Is anyone surprised?

Americans have never needed affordable, reliable broadband as much as they do now. And yet, more than a quarter of Americans reported being worried about paying their broadband bill last year. In the wake of the pandemic and so much more trauma, the last thing Americans need is to worry about their internet bill.

No-BS-No-Fee-ISP

With T-Mobile Home Internet, there’s no annual contract and no data caps. Compared to a national benchmark, customers can save up to 50% when they switch to Home Internet. And setup is as easy as it gets — T-Mobile will mail the gateway directly to your home, so all you have to do is plug it in, download the app and you’re connected in less than 15 minutes. Once you’re online, you’ll get speeds that will let you work, play, stream, chat, game and more. And if you do have an issue, our dedicated experts are just a call or message away.

Stay Connected and Entertained

With T-Mobile, customers also get some of the best deals on their favorite streaming services, making breaking up with big cable even easier. Customers can get:

Availability

Today, T-Mobile Home Internet is available to more than 30 million households nationwide, in more than 600 cities and towns across the country for just $50 per month. And we’re just getting started.

Availability is based on network capacity, which is increasing all the time. See if T-Mobile Home Internet is available for your home at https://www.t-mobile.com/isp.

Savings compared to 2021 FCC Urban Broadband Rate Survey Reasonable Comparability Benchmark. Regulatory fees included in monthly service price for qualifying accounts. During congestion, Home Internet customers may notice speeds lower than other customers due to data prioritization. Not available in all areas. Credit approval required. Without AutoPay, $5 more. May not be reflected on 1st bill. For use only with T-Mobile Gateway for in-home use at location provided at activation. If canceling service, return gateway or pay up to $370. See T-Mobile.com/OpenInternet for network management and performance details. Half off Mobile Internet line with monthly bill credits. Limited-time offer; subject to change. Max 1 discounted line per qualifying account. Credits may stop if you cancel any lines or change plans.

About T-Mobile US, Inc.

T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: http://www.t-mobile.com.

View source version on businesswire.com:https://www.businesswire.com/news/home/20211005005749/en/

CONTACT: Media Contacts

T-Mobile US, Inc. Media Relations

[email protected] Relations Contact

T-Mobile US, Inc.

[email protected]

http://investor.t-mobile.com

KEYWORD: UNITED STATES NORTH AMERICA WASHINGTON

INDUSTRY KEYWORD: NETWORKS INTERNET MOBILE/WIRELESS TECHNOLOGY TELECOMMUNICATIONS

SOURCE: T-Mobile US, Inc.

Copyright Business Wire 2021.

PUB: 10/05/2021 09:00 AM/DISC: 10/05/2021 09:02 AM

http://www.businesswire.com/news/home/20211005005749/en

By Associated Press 06 October 2021, 12:00AM

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