Sheraton Samoa allays virus fears, welcomes guests
The management of Sheraton Samoa Aggie Grey’s Hotel & Bungalows has assured the public that concerns about coronavirus (COVID-19) threat following the quarantining of an airline crew at the hotel are unfounded.
The Director of Operations at the Hotel, Frank Lu, told the Samoa Observer that members of the public had expressed concerns about the Malindo Air Cabin being quarantined at the hotel in March.
But he assured that the hotel staff managed the quarantine process well in consultation with the Ministry of Health (M.O.H.), who sent staff to check on the cabin crew and inspect their quarantine every day during their stay.
Samoa still does not have a case of the coronavirus and the hotel is now open for business.
"They (cabin crew) were very cooperative and they thanked us for hosting them," said Mr. Lu. "I think they spent a lovely 14 days with us. We enjoyed having them here during that time. After their departure, because of our high standard of cleanliness, we contacted M.O.H. for the spraying of all our rooms.
"We’re in contact with Samoa Airways as well and so far we haven’t heard any cases that happened from the crew members that were quarantined here. Since COVID-19 we have been continuously disinfecting and using chemicals more than ever and also working closely with M.O.H.”
As part of the global Marriott Group of hotels, Mr. Lu said they have a reputation for high standards of hotel cleanliness with well-established cleaning processes and training in place.
He added that the Marriott Global Cleanliness Council exists to ensure that global hospitality cleanliness standards, norms and behaviours meet the new health and safety challenges presented by the current pandemic environment.
The Government last Friday relaxed some of its state of emergency (S.O.E.) orders, but Mr. Lu said the hotel management continues to educate their guests as well as associates to take precautionary steps. These include the installation of sanitiser dispensers and upped the number of housekeeping staff to ensure a certain standard of cleanliness is maintained at the hotel.
Mr. Lu said while they continue their precautions with the two metre social distancing policy, they are happy to announce that they are back in business.
"It’s good to see businesses slowly going back to normal," he added.
"We have followed rules given to us by the Ministry of Health when the Government announced the restrictions, and with some of the restrictions being lifted, we’ve fully opened up for business and we just opened up our bar."