Helping customers to know more about the products they are buying, specifically with the Kyocera range, is the main focus of the one-week training being held at Samoa Stationery and Books (S.S.A.B).
In Samoa for the training is General Manager of Kyocera, Angus Malietoa, who said it’s extremely important for them to sell products that the customers understand and know that there is the necessary back up support.
“Training the users or training the team that is supporting these machines is probably number one in our business,” he said.
“These machines can’t go out and if customers have issues with them, if there’s challenges that customers face, then it comes back to how well we’ve equipped and how well we’ve trained our partners across various nations on how to support and service our machines.
“So the training is the backbone, the corner stone of selling our products, because anyone can buy anything but whether they can support it and whether they can service it when the customer has an issue, what can they do about it.”
With the Kyocera Printing range, Mr. Malietoa said one of the most common issues is paper jams.
“That’s the biggest one,” he said.
The other issue is the logistics if a part is required from overseas.
“Sometimes it might be a product that has got to be ordered from New Zealand so there will be some delay in time. Those are the two main ones.”
The participants in the workshop include Technicians.
Mr. Malietoa said the Technicians must understand the networks, how to install a machine, mechanical faults and what to do in such cases.
“They also need support as well so when these issues occur, what do customers want to achieve out of this,” he said
“So three main things that technicians need to know is networks, Mechanical Faults and Ongoing Support.”
S.S.A.B is the official agent for the Kyocera range of products in Samoa.