The Samoa Fire and Emergency Services Authority (FESA) has encouraged the public to properly transmit their complaints about unsatisfactory services for concerns about late response from emergency teams.

He said this was needed to appropriately address and enhance their ethics.

FESA Commissioner, Tanuvasa Petone Mauga, when inquired in regards to the issue of late response time, stated that they have not received any complaints in regards to their service and urged the public to write to them directly.

“We are always working to enhance all areas of our services so that we may better assist the public. So far, we have not had any complaints about our services, particularly about the ambulance service, which is the most frequently requested service by the general public,” he said.

"However, if anybody has issues with fire or ambulance assistance, I urge them to write to us directly.

"We particularly receive hundreds of calls for ambulance service, and I am certain that our personnel are always alert and prompt in responding.

He claimed that doing the aforementioned will significantly contribute to more convenient service and improvements within their workforce as they continue to serve members of the public.

However, this publication discovered complaints from previous reports and sources regarding distinct circumstances related to ambulance services.

When asked, Tanuvasa stated that the likelihood of survival for all emergencies is unpredictable and that ambulance service does not significantly impact patients' lives.

"There are numerous contributing factors that may have a substantial impact on the patient's chances of survival, and the ambulance response time to out-of-hospital situations does not significantly affect the patient survival rate," he said.

"Additionally, it can assist responders in honing the decision-making abilities they'll require in emergencies.

"We keep records of incoming calls about the fire and ambulance services, which can be utilised if such problems occur and serve as a reference for an investigation.

Tanuvasa continued by saying that the last time they received a complaint, a thorough investigation was carried out and it was discovered that the caller had dialled the incorrect number and attempts to dial the correct number had been hampered by unstable network conditions.

Tanuvasa added that the centralised number is managed by FESA and that it operates as the dispatcher for all matters about fire prevention, emergency medical response, and suppression. During major emergencies, it conjointly coordinates with the police and hospital.