Local technicians empowered
Technicians working at Samoa Stationery and Books (S.S.A.B.) have found a new spring in their step after a week-long training last week.
The training was about equipping them to help their customers utilize the Kyocera range of products better and more efficiently. Kyocera New Zealand’s General Manager, Angus Malietoa was in the country for the training, which ended on Friday.
Manager for Kyocera Copiers at S.S.A.B., George Te’o, said the training was an opportunity to empower their workers.
“The training was excellent, we learnt a lot from it,” he said.
“Kyocera now has new models for photocopiers which is different from the ones before.
“These models are serviced and installed differently than the old models. They have different features which we needed to familiarise ourselves with.
“So we learned more new things from this training and it’s a huge challenge for us as technicians and that is also why we love our job because we learn new things all the time.”
Copier Sales Manager, Adrian Reid, said one of the main problems they face is when the electricity is cut off unexpectedly.
“When the power goes off, a lot of customers don’t know what to do with their machines,” he said.
“This training helped us understand more on solving problems like rebooting the machines and making sure that it works well after the power cut.
“We now have more understanding on how to operate these new models that we have in store and also to further our knowledge on the input of these new machines that we have right now.”
Managing Director and Owner of S.S.A.B., Fiti Leung Wai, said S.S.A.B. is not just about providing products but equally important to them is the ability to provide the back support.
She said the training last week was especially important given Mr. Malietoa’s presence.
“It is a big advantage for Samoa especially S.S.A.B. because the General Manager is Samoan,” she said. “We at S.S.A.B. are very proud of him for such a milestone that he has accomplished in his career and especially being now the General Manager of Kyocera in New Zealand.”
Having Mr. Malietoa in such a role opens many opportunities for Samoa. “He has also eased the difficulties that we face in terms of our business communication and providing solutions to customers inquiries.
“We look forward to seeing more from the Kyocera team and especially now having been partners since 2009, we always look forward to what Kyocera can bring not only for the benefit of S.S.A.B. but also for the customers.
“We continue to value this relationship because of the support that Kyocera is giving S.S.A.B. in terms of the service and the trainings that they offer especially the products that they provide for us.” Mr. Malietoa and his Kyocera team have returned to Auckland, New Zealand.