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Vodafone issues scammer warning

Vodafone Samoa is continuing to warn customers of scammers offering false and misleading promotions using the network’s name.

Last week the local branch of the global giant, Vodafone Samoa, said there have been reports of a fake social media page operating under the name of Vodafone Samoa claiming to be giving away prizes.

"Please note that this is incorrect [and] untrue. This is the only official page for Vodafone Samoa," the company wrote in an official statement on its Facebook page.

Customers were warned that scammers use a wide variety of methods to imitate legitimate businesses and organisations to obtain people’s personal and private information. 

They noted that incorrect spelling and grammar; poor layout; imagery; and styling is a giveaway for scams.

"Known as phishing, these scam websites, social media platforms, emails, text messages and websites can be difficult to spot," the Vodafone Samoa warning added.

"If you receive a call, letter, email, text message, or other communication that claims to be from Vodafone and you suspect it may be a scam or hoax, give us a call on 67121 and report a fake page.”

The company indicated that it would not, in any circumstance, give away its customers' numbers without permission.

Questions sent to the Vodafone Samoa Chief Executive Officer, Satish Sharma, were not responded to as of press time.

It is not the first time the network provider has warned its customers of fraudulent activities.

In April this year, less than a month after the company’s official launch in Samoa, Vodafone Samoa warned of a third party scammer using its name to offer customers fraudulent promotions. 

The scams included calls to customers asking for personal information claiming to have "special deals" for the customers on the other end of the line.

Since then, Vodafone has encouraged customers to report any such calls or text messages containing fraudulent offers to the Office of the Regulator (O.O.T.R.).

Under the law, unsolicited telecommunications are not permitted by virtue of Order of the Regulator T2015/03.





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