Digicel chief executive says sorry

Digicel’s Chief Executive Officer, Milos Surla, has apologised to thousands of their customers in Samoa about their service during the weekend. The apology was contained in a press statement issued by the company yesterday following complaints from customers on Saturday.

“Digicel would like to apologise to its valued customers for the service outage experienced on Saturday, January 21, 2017,” the statement said. 

“The outage was caused by issues in connectivity with the satellite link and resulted in impacts on a number of services including data. 

“The Digicel team immediately responded to ensure all services were restored as soon as possible.” 

The statement quotes Digicel Samoa’s C.E.O, Milos Surla, as saying he sincerely apologises for the inconvenience caused. 

“Our customers are always our top priority and we are truly sorry that they were impacted as a result of this connectivity issue,” he said. “We understand the importance of ensuring that our customers can be in contact with their loved ones, so from the very moment the outage occurred, we had a team of skilled network engineers and our customer care agents working tirelessly through the weekend to restore services, respond to customer queries and resolve any pending issues.”

Digicel Group is a total communications and entertainment provider with operations in 33 markets in the Caribbean, Central America and Asia Pacific. 

After 15 years of operation, total investment to date stands at over US$5 billion worldwide. 

The company is renowned for delivering best value, best service and best network.

 Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the presenting partner of the Caribbean Premier League. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

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