Vodafone Samoa apologises for slow service

Vodafone Samoa has declined to answer press questions on reports of slow internet service over the weekend, and has taken to social media to apologise for the service.

The company, which just this month replaced Bluesky Samoa, wrote on social media sites Facebook and Twitter that it is upgrading national data capacity.

“We sincerely apologise for the recent data experience you are facing, please be advised we have heard your queries and our technical teams are working hard behind the scenes to upgrade our national capacity, which will enable you better connectivity. We expect these issues to be resolved once the upgrades are completed. We thank you again for your patience.”

Further questions were put to Chief Executive Officer, Satish Sharma, which were not responded to by press time.

Concerns on the data issues have been ongoing for weeks but ramped up Sunday, with customers complaining of increasingly slower download times, instant messaging connection and uploading speeds.

Customers have reported their data packages running out despite unsuccessfully surfing or streaming the web, and having phone calls over messaging applications cut out. 

Online, people have taken to social media threatening to switch to Samoa’s other mobile provider, Digicel.

In response to comments on their own Facebook and Twitter posts as well as in response to individuals on the sites, Vodafone has offered repeated apologies and claims to be increasing capacity to the network. 

“We are working round the clock to ensure services are restored back to normal, if not better,” one response reads.

“Our teams are not taking this lightly and are working to ensure better connectivity by increasing capacity.”

 

Bg pattern light

UPGRADE TO PREMIUM

Subscribe to Samoa Observer Online

Enjoy access to over a thousand articles per month, on any device as well as feature-length investigative articles.

Ready to signup?