Poor service by D.B.S. employee

Dear Editor

I provided a lengthy, detailed application letter, payslip and too-much cost bank statement to lodge my application in July this year to D.B.S under their branch in the big island. 

More than enough guarantors also provided enough documents to guarantee this “piece of cake” amount of loan. 

Out of many phone calls and visits, the employee I dealt with provided an unprofessional, unsatisfied response to many requests regarding this matter. 

He had no management skills at all in terms of how to set solid appointments with every client in different stages and prioritizing their needs from time to time.

How many more months should I wait for, adding to at least 3 months (according to lodged in date) for that loan to be approved? 

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After processing and accepting the people’s application you related to first? Speed up those ones that gave you $10 tip? 

Wow, unbelievable; never saw any poor service in any agent in Samoa than this.

I’m hoping that your management can review your poor performance, and get rid of any conflict of interest and familism because what you did is “toxic” to the public. 

If not, go take some courses at N.U.S or U.S.P branch at Salelologa. 

If tired, why not leave the space for someone else that can be as busy as a bee? 

In saying that, I’m hoping no one can kick you out of your poor childish service.

 

Nume 

Concerned Client

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