Australia firm to set up call center

An Australian company will set up Samoa's first call center, as the Government welcomes moves by investors to capitalise on the country's increasing telecommunications connectivity.

Minister of Communication and Information Technology, Afamasaga Rico Tupai, told the Samoa Observer in an interview that Australian firm Peeq will set up a call center in Apia. 

But he refused to divulge further details, saying Peeq has requested that there is no publicity on the work of their company until a formal announcement is made.

However, Prime Minister Tuilaepa Dr. Sa'ilele Malielegaoi, talked about the establishment of a call center in Samoa during his recent weekly programme with the media. 

He said a call center normally responds to public queries or supply information that people search for, though the staff have to be good English speakers.

“These businesses operate in a way where if other countries contact you, the requisite is to speak or communicate using the English language, and the Samoan people are very fortunate to have very good English speaking skills.

“The accent must be clear and proper English, it is because people from overseas are very reluctant to speak to people with poor English accents which make it unclear (and) hard to understand,” said Tuilaepa.

The Prime Minister said there was a lot of discussion done on the project and the setting up of the call center would open employment opportunities for Samoans. 

Currently, a business is training 27 people to prepare them to take on roles within the call center and there will be an official launching, he added. 

“So many companies have come and gone but I am very happy that an Australian company has come on board to be the first to establish a call center in Samoa," he said. 

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