Fiji Airways flight rescheduling frustrates passengers

Two frustrated Fiji Airways passengers are lamenting the airline's flight cancellations and rescheduling of the airline's Apia-Nadi service, which has led to one missing a conference in Fiji and the other incurring extra costs while in Samoa.

Fiji national Sepesitiano Lavemai, who was travelling for a Pacific Games promotion with Digicel, said his flight was rescheduled three times for the Apia-Nadi sector with “kind of last minute notifications", from the airline for each delay.

Twenty-one-year-old Darlene Alesana, who is traveling to Fiji for the "Shifting the Power Coalition" conference, has missed the first day of the meeting due to the rescheduling of his flight by Fiji Airways. 

She said her flights have also been rescheduled three times from Sunday afternoon to two separate Monday evening times.

“I won’t be making my first day of meetings as I would have missed out on most already. But even before this it took a while for them to confirm my connecting flights as I’m supposed to be in Suva.

“My connecting flights from Nadi to Suva have been wait-listed but as long as I get to Fiji, in time for the rest of my meetings,” she said.

Ms. Alesana said she was well informed of the changes in the flight times, through the travel agent and Fiji Airways also managed to send through an email advising of the changes. 

“Bula! We are contacting you to advise your flight details have changed. We sincerely apologize for any inconvenience these changes may have caused.

“The hours of operation for Airport Security and Immigration may be strictly limited and beyond the control of Fiji Airways. Please complete Check-in, Airport Security and Immigration procedures as per the scheduled departure time of your flight,” the email read.

Romanian traveler, Doru Dumitru, who was in Samoa for a holiday, also said she was well informed of the changes but the change did incur extra costs for her.

“I had to rebook my hotel reservations for the night while in Samoa,” she said.

Her flights were rescheduled twice.

Attempts by the Samoa Observer to get answers from Fiji Airways were unsuccessful as of press time.

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