Samoa Airways clarifies fare structure

Samoa Airways has moved to clarify that they still issue the lowest airfares in the country and the 599 tala roundtrip was just for their Christmas specials. 

This is according to Samoa Airways Marketing Manager, Dwayne Bentley, in response to questions from the Samoa Observer. 

Complaints had been received from members of the public who believed the $599 roundtrip airfares was the standard airfare for all time. 

Several women contacted the Samoa Observer raising their frustrations that they had made bookings to travel in January and return in February and then they found that the airfare was 1,800 tala each. 

According to the women, this was actually more expensive than other airlines, thus defeating the purpose of having Samoa Airways for cheaper airfares for the travelling population. 

Not so, said Dwayne Bentley.

“Kindly note that the $599 fare is our Christmas Malaga Special for travel Apia-Auckland-Apia.”  

“The applicable conditions on flights are that travel Apia-Auckland needs to be made in December 2017, with return travel Auckland-Apia in January 2018. 

“With the Christmas special in particular, the airline has actually extended the ticket sale period a couple of times now for the benefit of the travelling public, and at the moment, sales end on 30th November. 

“Please note that all Samoa Airways fares including our special deals, include 7kg carry-on, 23kg checked baggage, a hot meal, drink selection and inflight entertainment.” 

Bentley also itemized the airfares for travel in January and February 2018.  

“Earlier today, we did a quick online search for travel Jan/Feb and below are the economy class fares which were available 02 January– Apia/Auckland and returning 02 February.

For Samoa Airways, the airfare is $1,421.34 ; while Fiji Airways $2,927.40 and for Air New Zealand - $2,086.84 tala. 

“Samoa Airways fare is the lowest and is approximately $600 tala less than that of the next carrier (which is $2000+),” he pointed out.

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