Improving customer services at Samoa Ports Authority

PR- The Samoa Ports Authority (S.P.A.) has completed a two-day Customer Service Training for its frontline employees.

Held at S.P.A. Conference Room at Matautu-tai on the 3rd and 4th May 2018, the training was to initiate a process of rapid improvement, by means of achieving a shared understanding of the correct customer service methods that the authority needs to employ, in order to achieve their stated goals.

Strategically, such plan attaches solidly to the authority’s vision and mission not only  in terms of creating employees capacity building programs; establishing a well-structured and responsive relationship between the authority and its employees, but most importantly its external customers.

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Therefore, in training such as customer service, guarantees that S.P.A. manages port services to meet the needs of customers and in return securing the customers and the community’s support.

The training was made possible through a partnership between the Samoa Ports Authority (S.P.A.) and the Small Business Enterprise Centre (S.B.E.C.). 

The Small Business Enterprise Centre has stepped up to take the lead to boost the morale of S.P.A. employees. The participants are employees who have “evolved” into frontline position by virtue of an organisation growing, over the years, and by virtue of their own natural ability. 

They now find themselves being expected to work on the front line, and help with the provision of the job itself. In addition to doing the work, they must contend with people issues, time management issues, leadership and morale issues, for which they may not have had sufficient training.

Now, they have a good course that will give them sound and practical guidance on how to get the best performance from themselves.

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