We need big brother to keep watch on hotels/restaurants, businesses and make them accountable for how they treat our tourists.
We should be embarrassed that this continues to front the news.
Bad customer service is becoming an epidemic in Samoa.
If you have a spare 15 minutes, trip advisor reviews will give you insight into how horrible some experiences are.
Rather than have business owners respond with a tint of anger and taking comments personally - they never offer them compensation nor do they offer a refund.
The issues raised by visitors are valid and someone needs to Police these businesses which are not doing the right thing and giving Samoa a bad reputation.