We need big brother to keep watch on hotels/restaurants, businesses and make them accountable for how they treat our tourists.

We should be embarrassed that this continues to front the news.

Bad customer service is becoming an epidemic in Samoa.

If you have a spare 15 minutes, trip advisor reviews will give you insight into how horrible some experiences are.

Rather than have business owners respond with a tint of anger and taking comments personally - they never offer them compensation nor do they offer a refund.

The issues raised by visitors are valid and someone needs to Police these businesses which are not doing the right thing and giving Samoa a bad reputation.

Ramona Pula


0 #4 Petelo 2013-08-10 11:16
Don't worry Ramona, it is all the government's fault. That is the easy and lazy answer to most things these days - blame the government. It means when some of these tourist people gather in their cliques, they don't have to worry about looking at themselves. There is an easy answer to the problem and that is to blame the government for everything.

No personal responsibility whatsoever for poor customer service or completely ridiculous prices. No, no, lets blame the government.

If you want to know why there is a so-called 'crisis' in the tourism sector, then I suggest you take a look at the complaints of tourists on tripadvisor about poor customer service. I agree with Ramona. It makes me sad for those hardworking tourist operators who are tarred by the bad experiences of many tourists at some places.
+3 #3 Avataute 2013-08-07 15:53
The government don't want to do any policing because everyone else are at fault not the gods of the country, they know everything and they can punish anyone who points out the truth lol
+7 #2 Island May 2013-08-06 20:34
Problem is there are no programs for good customer service in Samoa and it should start with the government educating Samoans from the early years not only in Service, they also need to understand not to throw rubbish all around the country, stop polluting the sea, Stop Stealing from employers and guests start treating the people who employ you and visit this country with respect! IT STARTS FROM THE GRASSROOTS! Do you know how many people get ripped off by taxi drivers I get complaints all the time and what about the vendors at the market how can businesses survive. Might as well all go to church and wash our sins away and we can be the same again tomorrow. Does anyone really uphold the 10 commandments in such a Christian society? Samoa better start thinking about what they want and appreciate what they have, because it will get snapped up like every other country because people are not serious about their jobs, their future, you can't always live for today you better start thinking about tomorrow! Trip advisor comments are not always accurate sometimes guests are difficult and just complain even if you do offer compensation or try to help when an issue arises it comes down to how you handle it, Diplomacy is the key.
+9 #1 Island May 2013-08-06 20:33
I have a restaurant and a hotel, I have put a lot of effort into my staff to give 110% offering the best service possible. I hire foreign/local educators every year in hopes my staff will learn about the importance of good customer service. Most of the staff do not care, they are just here for the money, they have no respect, they do not show up, in NZ, USA or OZ you would be fired! People would go to jail for the majority of things the Samoans get away with!

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