National Provident Fund goes cyber

By Elizabeth Ah-Hi ,

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FOR BETTER CUSTOMER SERVICE: National Provident Fund have upgraded and initiate to enable all employers to have access to Funds online portal.

FOR BETTER CUSTOMER SERVICE: National Provident Fund have upgraded and initiate to enable all employers to have access to Funds online portal.

The Samoa National Provident Fund (S.N.P.F.) is going online.

The Fund is rolling out the first phase of its new I.C.T. system which aims to provide online access to both employers and members. 

Chief Executive Officer of S.N.P.F, Pauli Prince Suhren, said phase one will enable all employers to have access to the Fund’s online portal.

“The first phase is for employers to use the portal to upload their schedules online. This phase is now completed and fully functional,” Pauli said. 

“The second phase will be for members to have access to account information details at the push of a button, such as balance of contributions and balance of loans, statement viewing and printing etc.”

 These new upgrades have been initiated to create a better customer service experience with an efficient time saving process.

“This option will cut down a significant amount of manual processing time; eliminate potential errors due to manual loading of information and saves employers from having to go to an S.N.P.F. office with physical paperwork to submit schedules.”

Workshop participants during introduction and awareness seminars of the portal launch.
Workshop participants during introduction and awareness seminars of the portal launch.

According to Pauli, the Fund has taken measures to utilise the step-change in technology with the onset of the high speed Tui Samoa Cable to facilitate the availability of member services online.  

“These initiatives are in line with our overarching primary objective of putting people first,” said Pauli in a press statement. 

Last year, the Fund held introductory awareness seminars and in light of the portal launch they will now be conducting more in depth workshops to show employers how the portal works. The seminars began this week and will continue for the next few weeks.

Bigger employers were contacted directly to attend specific workshops and a public notice will soon go out to all other smaller employers.

The main reason for holding many smaller workshops is to provide an environment that enables people to feel at ease with asking questions and exchange information between the Fund and employers. 

The Fund has various types of loan schemes and members will still have to visit the S.N.P.F. offices for loan applications. The log-in details for each employer are also provided at these workshops and Pauli indicates that it is a possibility that they will look at developing an app for smartphones. 

The S.N.P.F. employer portal can be accessed via our website: https://www.npf.ws under Links > Employer Portal. If any employer has any query, please email members@npf.ws or telephone 64800 ext 821.

© Samoa Observer 2016

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