The published EPC tariff charges effective from 01 April 2016 are lower than those for the previous month of March.
However EPC as of yesterday (Thursday), 7 days since the 1st of April, is still selling its electricity at the higher rates for March, meaning everyone who bought and paid electricity during those days has been overcharged and should be entitled to refunds.
When I enquired with one of the cashiers at the TATTE building office he said the new rates for April should have been changed but they have apparently not.
I feel sorry for the majority of our people that are being ripped off by many business organisations simply because they don’t check their bills.
Can someone answer these questions:
• How EPC is supposed to change its tariff each month?
• What mechanism it has in ensuring that the change has actually been made on time, and whether and how EPC is going to refund the overcharges that customers have already paid for April?
• Has EPC corrected the tariff charges for April following my complaint?
Other companies that have the potential of ripping off customers are the gas companies.
When you go to refill your empty bottle, you pay for say 7kg but you are not allowed to see the measuring equipment to ensure that they actually put 7kg into your bottle.
So each time I refill my empty bottle I take my own scale to the Origin Gas Company and weigh my empty bottle before and after it is filled.
The Gas Companies should provide a scale or do something to ensure that the customers are not left in the dark.
Fauoo Taua Fatu Tielu